2021 Agenda

Download the DX3 2021 Brochure

The following is a draft agenda. Changes may be made without notice.

All the sessions will be held in PST (Pacific Standard Time)


MEDIANET THEATRE

LIQUID ANALYTICS THEATRE

MEDIANET THEATRE

LIQUID ANALYTICS THEATRE

MEDIANET THEATRE

LIQUID ANALYTICS THEATRE

MEDIANET THEATRE

LIQUID ANALYTICS THEATRE
  • Retail Summit
  • Marketing & Innovation Summit

Camille Jamerson, CEO, CDJ & Associates

NOVEMBER 09, 2021

Building an understanding of consumer needs Seizing control of a changing industry Transforming challenges into opportunities Moving beyond the ‘Online vs Bricks & Mortar’ debate.

8:00

Breakfast & Registration
..

8:55

Welcome Remarks
..

9:00

Keynote – Vision for the Future of Retailing After the Pandemic
Gerald Storch, Director , BristolMyers Squibb

9:00

Keynote – From Ball Girl to CMO: How to change the game without ever playing it
  1. Story of Melissa M. Proctor
  2. How to define your Guiding Principles & Navigating career on your own terms
  3. Journey from being the first “ball girl” to being EVP & CMO of an NBA team
Melissa M. Proctor, CMO, ATLANTA HAWKS

9:30

Keynote – Tech perspective
  1. Role of new technologies
  2. How do you tech proof your business

9:30

Keynote – Tech perspective
  1. Role of new technologies
  2. How do you tech proof your business

10:00

Fostering Discovery Online
  1. Can online shopping replace the “discovery” element of in-person shopping experience?
  2. Mitigating factors
  3. Successful innovations in discovery shopping
Eric Brundidge, Director Marketing , Stryve Biltong

10:00

The Evolving Role of CMO 
  1. How are evolving technologies increasing challenges for marketers?
  2. Understanding the challenges and creating opportunities for consumers
  3. How to manage complexities and shape the company’s brand
Gunjan Khetan, VP, Marketing, RECKITT BENCKISER
Grace Mistry, HMO, BMO
Johnny Russo, VP, Ecommerce and Marketing, The Kersheh Group
Andres Sosa, CMO, Pixi BY Petra

10:30

Funding Retail Growth - Investor Perspective
  1. Key growth indicators
  2. Successes and lessons learnt
  3. What makes a good retail business?
  4. Business or business team, what do you invest in?

10:30

Brands and Storytelling
  1. How do you create an emotional relationship with your customers?
  2. Authenticity and being true to yourself
  3. Content Strategies; Dos & Don’ts
Don Bardon, Founder, GaXtracts
Courtney Chew, Founder, OCIN
Kelly Go, Co Founder, AuroChocolate
Kristina McCoorbery, CoFounder, CEO, INVNT

11:00

Morning Break
..

11:30

The World of Retail Post Pandemic
  1. Lessons learnt
  2. What does the retail look like in next 3 days?
  3. Has retail evolved or mutated?

11:30

AGENCY 3.0
  1. Are agencies facing an existential threat?
  2. What does the agency of the future look like?
  3. Challenges and opportunities

12:00

Leading with purpose – How has the role of CEO changed?
  1. Stakeholders over shareholders
  2. Understanding place and purpose within society
  3. Purpose as meaningful, relevant, with specific and measurable impact
Ted Flemming, CEO, Partake Brewing

12:00

Is Customer Experience (CX) the New Competitive Advantage
  1. Let your CX drive your marketing
  2. Internal and external factors impacting CX
  3. New tools and technologies:
    o Offering Multi-Sensory Experiences
    o Utilizing AR/VR

12:30

The Future is Mobile, Transactional Behavior of the Any time Any where Consumer
  1. Shop anytime, anywhere culture
  2. Building value adds of personalization and convenience
  3. Building retail model around mobile
  4. Geo-targeted promotions – success or failure?

12:30

Top Marketing Trends to Watch
  1. Trends to watch in 2021 – 2022?
  2. Trends no longer relevant
  3. Successful marketing today?

13:00

Networking Lunch

14:30

Retail Omni Channel, is it still a choice
  1. What really matters and how has the world changed?
  2. Key challenges and opportunities
  3. Omni-Channel Post COVID-19
  4. Enabling a seamless digital     to physical customer experience
John Yesko, Director Design Services, Walgreens

14:30

Fearless Female Entrepreneurs
  1. Has the glass ceiling been shattered?
  2. How has female leadership impacted entrepreneurship?
  3. Impact of COVID-19 on women entrepreneurs
  4. Is COVID-19 not gender neutral?
  5. Building a business on your own terms.

15:00

New Technologies and Retail
  1. How can AI transform retail?
  2. In what ways can we use AI to enhance the shopping experience?
  3. Is Blockchain the new thing?
  4. Blockchain applications in Retail

15:00

Influencers and Marketing
  1. Are influencers still relevant?
  2. The power of entertainment in raising brand awareness
  3. Navigating # [hashtags]
Hyla Nayeri, Co Founder, 437

15:30

Networking Break
....

16:00

Navigating Supply Chain
  1. Last mile, Same Day – What are brands choosing?
  2. In-house logistics vs drop shipping
  3. Linking inventory and supply chain data to keep stock update
  4. How have supply chains transformed throughout the pandemic?

16:00

Chasing Viral
  1. How to convert your likes to follows
  2. The quantity vs quality debate
  3. Going Viral is not easy as giving your social accounts to your     youngest employee
Lior Ohayon, Co Founder, Hush Blankets

16:30

Mobile – Future shopping, Entertainment, and Information Hub – A Tech Perspective
  1. Empowering accessibility and convenience
  2. Making payments easier and safer
  3. Building business around consumer

16:30

Data world – How, What and Why of Data
  1. Data collections, protection, ownership, and utilization
  2. Making big data smart
  3. Make data should work for you, centralize, interconnected

17:00

End of the day
....
  • Retail Summit
  • Marketing & Innovation Summit

Camille Jamerson, CEO, CDJ & Associates

NOVEMBER 10, 2021

Building an understanding of consumer needs Seizing control of a changing industry Transforming challenges into opportunities Moving beyond the ‘Online vs Bricks & Mortar’ debate.

8:00

Breakfast & Registration

8:55

Welcome Remarks

9:00

Keynote – Retail Thought Leadership 
  1. Status of Retail Today
  2. What does the future look like?
  3.  Has retail changed fundamentally post pandemic?

9:00

Keynote – Uncover Patterns in Emerging Marketing Trends
  1. Incorporate Innovative Insights to the Ideas in Pipeline
  2. Wide Reaching Effects of Impactful Marketing Trends

9:30

KEYNOTE – Tech Perspective

9:30

KEYNOTE – Tech Perspective

10:00

Entrepreneurship Post Pandemic
  1. Many Industries are Hard Hit, Which Ones are Taking off?
  2. Which Sectors have more appetite today?
  3. The Role of VC in driving Impactful Systematic Change
Erik Huberman, CEO & Founder, Hawke Media
Jonathan Wallace, Investment Director, Expert Dojo

10:00

Creating Culture of UX
  1. Constant innovation si the key to positive customer experience
  2. Constant innovation is the key to positive experience
  3. UX beyond Customer Touch Points
  4. Introducing Eco Friendly Environment
Brandi Leifso, CEO & Founder, Evio

10:30

Retail Customization & Personalization
  1. Customer Loyalty can be influenced by products and services that optimize personalization
  2. Role of Technology in accelerating personalization.

10:30

Crisis Management; Rebuilding image
  1. How to deal with sudden and significant loss and rebuild image
  2. Unforeseeable consequences and lessons learnt

11:00

Networking Break
..

11:30

Brick-and-Mortar Bounce Back
  1. Bringing customers back to the store
  2. Creating curated, immersive experiences
  3. Brining in-store tech to the next level
  4. Balancing physical and virtual footprints

11:30

Building Win-Win Relationships
  1. Forming partnerships with other companies can drive brand exposure and service end consumers
  2. When is a good time to Partner? What kinds of partnerships work? What doesn't?
  3. Internal and External partnerships for success

12:00

Reduce, Reuse, Recycle
  1. Retail response to minimalism
  2. The rise of the circular and sharing economy
  3. Innovations in upcycling and recycling
Phaedra Randolph, Founder, Spero foods

12:00

Branding Begins Within
  1. Embody and live your values within the brand
  2. Igniting passion internally to generate passion externally
  3. Does doing the right thing add to the bottom line?
Carolina Acosta, Founder, Tragos LLC

12:30

Choosing the Right Marketing Technology for Your Brand
  1. Choosing strategically: dos and don’ts
  2. Analyzing platform suitability for your business
  3. Involving stakeholders and decision makers – agency, brand, CMO, CTO
  4. Building accountability, collaboration, and stakeholder engagement

12:30

Disrupt Immersive Experiences using AI
  1. Can Marketing leaders lead AI projects and transformation in their organization?
  2. Using chat bots and natural language processing to engage with your customers

13:30

Networking Lunch

14:30

Diversity in small business and start-up movement
  1. Are opportunities equal and fair? How do you succeed if they are not?
  2. How diversity helped people of color to bring product to market?
  3. Transition from an employee mindset to an entrepreneur mindset. Is the change total game-changer?
Ian Teapot, Founder, Cloud and Joy

14:30

Next Gen Marketing
  1. Sharpshooters and Subject Matter Experts
  2. How to create a “refounding” mindset internally
  3. Integrating data and culture insight into your marketing

15:00

Payments – Middle & Center
  1. Innovations and disruptions in payment methods
  2. Eliminating frictions and improving ease of transactions
  3. Consumer and Merchant data security and safety remain paramount

15:00

Destination Marketing
  1. Dos and Don’ts of Destination Marketing
  2. Attracting tourists post pandemic
Sangita Sarkar, VP, Marketing, LEVEL - EX
Sahir Zaveri, Co-Founder & CEO, King Children

15:30

Networking Break
....

16:00

SPONSOR PRESENTATION
  1. Happy Cog

16:00

How AI and New Tech are disrupting and improving Marketing & Retail
  1. The most promising applications of AI today
  2. Use data to out-perform competition
Sahir Zaveri, Co-Founder & CEO, King Children
Sangita Sarkar, VP, Marketing, LEVEL - EX

16:30

How to protect Data Privacy and Build Customer Trust in the Digital World
  1. What is happening in compliance and risk management?
  2. Overcoming data breaches
  3. Living with GDPR and CASL

16:30

Touch-free and Person-less shopping
  1. Are COVID spatial changes here to stay?
  2. We will see this trend continuing
  3. Physical space and the store as brand connection and expression

17:00

End of the Conference
....

MEDIANET THEATRE

LIQUID ANALYTICS THEATRE

MEDIANET THEATRE

LIQUID ANALYTICS THEATRE
  • Retail Summit
  • Marketing & Innovation Summit
  • Generational Summit

Camille Jamerson, CEO, CDJ & Associates

NOVEMBER 09, 2021

Building an understanding of consumer needs Seizing control of a changing industry Transforming challenges into opportunities Moving beyond the ‘Online vs Bricks & Mortar’ debate.

8:30

Breakfast & Registration
..

9:15

Welcome
..

9:30

Retail Keynote
..

10:00

Tech Keynote
..

10:30

The Changing Retail Landscape
  1. What are the overarching trends that can be expected for the rest of 2021 and into 2022?
  2. How have shocks accelerate change and expose fault lines?
  3. What is essential for successful retail recovery?
Sarah Joyce, SVP, E-Commerce, Sobeys Inc.

10:30

Marketing for the Right Brain
  1. What do we see happening in 2021- 2022?
  2. Have any previous trends been retired?
  3. What is essential for successful marketing today?
Aniefre Essien, Country Manager - Canada, Clif Bar & Company
Moderator: Jessica Benchemam, Executive Producer, Alibi Content, Alibi Entertainment

10:30

The Next Generations
  1. Who are they?  Millennials, Gen Z, Gen Alpha
  2. What are their characteristics?
  3. Why are they significant to retail and marketing?

11:00

Morning Break
..

11:30

E-Commerce, Now and Always
  1. How has e-commerce fluctuated over the course of March 2020-present?
  2. What are we expecting in the future?
  3. Is “New Normal” still relevant?
  4. Blurring the lines between B2C and B2B
Vivian Kaye, CEO & Founder, KinkyCurlyYaki
Arooba Khan, Ecommerce Manager, Crate & Barrel & International, Crate and Barrel
Johnny Russo, VP, Ecommerce & Marketing, The Kersheh Group
Moderator: Prof Jorij Abraham, Managing Director, Ecommerce Foundation

11:30

The Power of Storytelling
  1. Building momentum by reinventing a brand
  2. Be consistent, be real and stand for something
  3. Connecting with consumer’s soul and not just product need
  4. Ascent of the right brain and marketing to match it
Moderator: Nicklas Roenning, Managing Partner, Signifly Canada

11:30

The Future of Direct-To-Consumer
  1. How did the pandemic change DTC?
  2. How are individual direct-to-consumer brands shaping their businesses?
  3. What problems could be challenging former DTC darlings?
  4. The relationship between brick and mortar and direct to consumer
Duncan Blair, VP of Marketing, Article
Moderator: Catharine P. Taylor, Commissioning Editor U.S., WARC

12:00

Fostering Discovery Online
  1. Retailers are finding that no matter how advanced the algorithm, online shopping does not replace the “discovery” element of in-person shopping experiences.
  2. How can this weakness be mitigated? Can it be overcome?
  3. What are the successful innovations in discovery shopping?
Jeremiah Curvers, CEO & Co-Founder, Polysleep
Vino Jeyapalan, CEO & Founder, Kabo
John Yesko, Head of Digital User Experience & Service Design, Walgreens

12:00

Consumer Data Concerns
  1. Understanding privacy and security concerns of consumer data
  2. Ethical use of data for marketing
  3. Intrusion-free marketing – eliminating the “creepiness” factor

12:00

#Millennials
  1. Will millennials kill the physical store? Online shopping, Subscription services.
  2. Ownership shift: Renting/Leasing instead of buying assets
  3. Value driven: ethnically sourced products, hand-woven, non mass-produced products, focus on health and wellness, experiences over things.
Brandi Leifso, CEO & Founder, Evio Beauty Group

12:30

BOPIS (Buy online, pick up in-store)
  1. Why do customers opt for BOPIS over delivery?
  2. Managing your BOPIS in-house
  3. Linking inventory and supply chain data to keep stock update
Geneviève Gagnon, President, La fourmi bionique Inc.
Marc Lafleur, CEO & Co-Founder, truLOCAL

12:30

Let Customer Experience Drive Marketing
  1. Use Augmented Reality to amplify your marketing
  2. Offering Multi-sensory experiences to showcase products and increase sales

12:30

Redefining UX beyond the screen
  1. Providing Best-in-class Customer Experience Through Thick and Thin
  2. Customer experience is a great leveller in Retail - do it well, no matter your size, and it leads to brand loyalty
  3. In what ways can we create fulfilling and consistent customer experiences using digital means?
  4. Learn about innovations in Multi-sensory customer experience
Alexi Coffey, Co-Founder & COO, Steward

1300

Lunch & Networking
..

1400

Rebirth of groceries
  1. Future of grocery stores, small independent, community stores, large chains, dark stores or combination?
  2. What happens to online grocery fulfillment once “gig” economy shallows as the economy rebounds?
Geneviève Gagnon, President, La fourmi bionique Inc.
Marc Lafleur, CEO & Co-Founder, truLOCAL

1400

The Digital and the CXO
  1. Given the accelerated progress on digital customer experience, how are CXOs transforming?
  2. How can companies mitigate their talent risks?

1400

The Plant-Based Revolution
  1. Innovation and strides in deliciousness driving demand creation
  2. Pandemic-based meat shortages as a supply shock
  3. A perfect storm of sector growth – but is it here to stay?
  4. The Sustainability Movement and the rise of the Flexitarian
Alexi Coffey, Co-Founder & COO, Steward

14:30

Who Are the Consumers? Big Data and Consumer Segmentation
  1. Consumer Types/Personas of 2021-2022
  2. Next Gen Segmentation or the art of making big data smart
  3. The science of scaling consumer acquisition
  4. Finding consumers for your product or building products for your consumers
Geneviève Gagnon, President, La fourmi bionique Inc.
Marc Lafleur, CEO & Co-Founder, truLOCAL

14:30

Let's Get Social
  1. What are the most popular channels?
  2. How are these differentiated?
  3. Why do companies choose different channels?
  4. The rise of social shopping
  5. New kids on the block

14:30

The Digital Acceleration of Boomers
  1. How did Baby Boomers fare through the COVID-19 digital acceleration?
  2. What were the challenges and opportunities?
  3. Are these changes here to stay?
Alexi Coffey, Co-Founder & COO, Steward

15:00

Hyper-personalization in Retail
  1. Customer loyalty can be influenced by products and services that optimize personalization
  2. Technology can bridge the gap by accelerating the degree of personalization available
Geneviève Gagnon, President, La fourmi bionique Inc.
Marc Lafleur, CEO & Co-Founder, truLOCAL

15:00

Personalisation & Marketing
  1. Data-driven marketing to individual customers
  2. Email is not dead

15:00

Generation X
  1. The middle child between Boomers and Millennials, Gen X is often forgotten
  2. Brand loyalty is highest
  3. Targeting for luxury marketers
Alexi Coffey, Co-Founder & COO, Steward

15:30

Afternoon Break
....

16:00

Backend Efficiency as Competitive Advantage
  1. Exploring the fusion of commerce and logistics through the medium of cutting-edge technologies
  2. Reversing logistics including consumer returns management
  3. Tracking and tracing systems that allow the consumer or retailer to view the past and present status
  4. Last mile. Same Day. What are all the delivery methods, and how do brands choose what fits?
Geneviève Gagnon, President, La fourmi bionique Inc.
Marc Lafleur, CEO & Co-Founder, truLOCAL

16:00

Measuring Impact
  1. What are best ways the measure the impact of your different strategies?
  2. How to determine ROI per channel?

16:00

Brand preferences of Millennials
  1. What do millennials expect from a brand? Customer satisfaction, online engagement, unique experiences
  2. Importance of Values and Corporate Social Responsibility
  3. Relevance to Social issues
Alexi Coffey, Co-Founder & COO, Steward

16:30

Is It Still Location, Location, Location?
  1. The future of brick and mortar
  2. How to balance your physical and virtual footprints
  3. What is happening in Commercial Real Estate?
  4. The rise of the flagship “no purchases” physical store
Geneviève Gagnon, President, La fourmi bionique Inc.
Marc Lafleur, CEO & Co-Founder, truLOCAL

16:30

The Rise, Fall, and Recovery of Influencers
  1. Customers are influenced by people they trust and connect with
  2. Influencers vs Ambassadors
  3. Recognising customer touchpoints

16:30

The Elephant in the Room
  1. Industries expect to be disrupted by Amazon
  2. How to operate in an industry that has giant players?
  3. What to do if Amazon enters your market?
Alexi Coffey, Co-Founder & COO, Steward

17:00

End of the day
....
  • Retail Summit
  • Marketing & Innovation Summit
  • Generational Summit

Camille Jamerson, CEO, CDJ & Associates

NOVEMBER 11, 2021

Building an understanding of consumer needs Seizing control of a changing industry Transforming challenges into opportunities Moving beyond the ‘Online vs Bricks & Mortar’ debate.

8:30

Breakfast & Registration

9:15

Welcome

9:30

Marketing Keynote
..

10:00

Tech Keynote
..

10:30

Leading with Purpose - How have CEOs and Strategies changed?
  1. Stakeholders over Shareholders
  2. Understanding place and purpose within society
  3. Purpose as meaningful, relevant, with specific and measurable impact
Sarah Joyce, SVP, E-Commerce, Sobeys Inc.

10:30

The Evolving Role of the CMO in the Digital Space
  1. How are evolving technologies increasing challenges for marketers?
  2. Understanding the challenges and creating opportunities for consumers
  3. How to manage complexities and shape the company’s brand
Aniefre Essien, Country Manager - Canada, Clif Bar & Company
Moderator: Jessica Benchemam, Executive Producer, Alibi Content, Alibi Entertainment

10:30

Marketing to Millennials
  1. The Nostalgia Effect
  2. Surviving the ad blocker
  3. Overcoming digital saturation
  4. New Channels and New Platforms

11:00

Morning Break
..

11:30

An Odyssey of Phoenixes
  1. Entrepreneurship after COVID-19
  2. Small business transformation
  3. Learning and scaling
  4. Impactful systemic change
Vivian Kaye, CEO & Founder, KinkyCurlyYaki
Arooba Khan, Ecommerce Manager, Crate & Barrel & International, Crate and Barrel
Johnny Russo, VP, Ecommerce & Marketing, The Kersheh Group
Moderator: Prof Jorij Abraham, Managing Director, Ecommerce Foundation

11:30

Social Movements and Marketing
  1. What motivates a company’s stance on social impact? Why do some make statements, while others do not.
  2. How do customers perceive the brand through their social activities?
  3. What are the challenges and opportunities?
Moderator: Nicklas Roenning, Managing Partner, Signifly Canada

11:30

Gen Z is Redefining Brand Loyalty
  1. What does their loyalty look like? How to get it?
  2. Active Engagement: Seek prompt replies from brands, will not access slow websites and apps
  3. Transparency and Accuracy of information
  4. Two-way, 24/7 digital connect
Duncan Blair, VP of Marketing, Article
Moderator: Catharine P. Taylor, Commissioning Editor U.S., WARC

12:00

The Slow Down
  1. What are the benefits of slowing down elements of product design, production, and delivery?
  2. Under what conditions are consumers willing to slow down for your products?
  3. What aspects must remain fast?
  4. Is your business slow-suitable?
Jeremiah Curvers, CEO & Co-Founder, Polysleep
Vino Jeyapalan, CEO & Founder, Kabo
John Yesko, Head of Digital User Experience & Service Design, Walgreens

12:00

Increasing Marketing Speed, Creativity, and Performance through Agile
  1. Adopting a Change Mindset
  2. Tips, Tricks & Tools for Getting Started
  3. The Power (and Challenges) of Cross-Functional Teams
  4. The Role of Marketing Leaders in an Agile Organization

12:00

Marketing to Gen Z: How to connect and resonate with this new generation
  1. The unfiltered generation: Real people, real voices, real experiences
  2. Creativity at its best: Beating the 8 seconds attention span
  3. The fall of Celebrity influence
  4. Active Engagement
Brandi Leifso, CEO & Founder, Evio Beauty Group

12:30

Adapting for the Circular Economy
  1. “Re-commerce”
  2. Rent not own or rent to own models
  3. The sharing economy in a post-COVID world.
Geneviève Gagnon, President, La fourmi bionique Inc.
Marc Lafleur, CEO & Co-Founder, truLOCAL

12:30

Just-In-Time Marketing
  1. Creating marketing content exactly when it is needed, for who it is needed, when they are ready to buy
  2. How to apply just-in-time marketing in practice?
  3. How to use marketing automation platforms

12:30

Future Trends to Watch
  1. Sobriety – growing movement of millennials adopting a lifestyle without alcoholic beverages.
  2. Self love and body positivity – growing movement of appreciating the natural and breaking expectations
  3. Ecological awareness – growing movement concerned about the Earth
Alexi Coffey, Co-Founder & COO, Steward

1300

Lunch & Networking
..

1400

How, When, and Where we Pay
  1. Innovations and disruptions in payment methods
  2. Eliminating frictions in payment
  3. Eliminating frictions in payment
  4. Maintaining Consumer and Merchant safety
Geneviève Gagnon, President, La fourmi bionique Inc.
Marc Lafleur, CEO & Co-Founder, truLOCAL

1400

What About Agencies?
  1. How have agencies fared in the past year?
  2. What can agencies offer in new times?
  3. How do brands decide whether to stay in-house or use externals?
  4. Who are the new competitors and what are the threats?

1400

Bursting the Education Bubble
  1. The rise of ed-tech and the end of higher education as we know it
  2. Virtual learning and upskilling to build a robust foundation of digital skills
  3. The jobs and skills of tomorrow
Alexi Coffey, Co-Founder & COO, Steward

14:30

The Evolution and Future of Subscription Retail
  1. Moving to the service-based model from a product-based model
  2. Subscription vs. transactional
  3. Managing customer expectations and focusing on the customer experience
Geneviève Gagnon, President, La fourmi bionique Inc.
Marc Lafleur, CEO & Co-Founder, truLOCAL

14:30

Retailing & Marketing Speciality Products - Informing Consumer Strategy
  1. Bringing confidence to consumer in an unstable category
  2. Discussing the limitations of marketing-facing content and how to overcome it
  3. Discussing approaches to capturing opportunistic consumer market share
  4. How do you evaluate measurement impact, and track customer loyalty?

14:30

The Sustainability Imperative
  1. How did Baby Boomers fare through the COVID-19 digital acceleration?
  2. Shop local v/s shipping
  3. Zero Waste
Alexi Coffey, Co-Founder & COO, Steward

15:00

Touch-free and Person-less Shopping
  1. Are COVID-spatial changes here to stay?
  2. Will we see this trend continuing?
  3. Physical space and the store as brand connection and expression
Geneviève Gagnon, President, La fourmi bionique Inc.
Marc Lafleur, CEO & Co-Founder, truLOCAL

15:00

How to Protect Data Privacy and Build Customer Trust in the Digital World
  1. What is happening in compliance and risk management?
  2. Overcoming data breaches
  3. Living with GDPR and CASL

15:00

Generation Alpha’s Oversharing Rebound
  1. Alphas will also leave the longest trail of data ever collected about a generation
  2. Ownership is back, privacy and data concerns skyrocket
Alexi Coffey, Co-Founder & COO, Steward

15:30

Afternoon Break
....

16:00

Managing Supply Chain Risk
  1. Is the local movement here to stay?
  2. What are the possibilities for full vertical integration?
  3. Do smaller brands have a chance against economies of scale?
Geneviève Gagnon, President, La fourmi bionique Inc.
Marc Lafleur, CEO & Co-Founder, truLOCAL

16:00

How AI is Disrupting and Improving Traditional Market Research
  1. The most promising application of AI today is in sales and marketing
  2. Companies that compete on data are deftly able to out-perform and out-sell their competitors by tailoring their messaging expertly to new and existing customers

16:00

Next Gen F&B
  1. Ethically sourced, Organic food
  2. Allergies and Options
  3. Cloud kitchens
  4. Limited time Pop-ups
  5. Hyper-personalization of food
Alexi Coffey, Co-Founder & COO, Steward

16:30

AI and Retail
  1. How can Artificial Intelligence transform retail?
  2. In what ways can we use AI to enhance the shopping experience?
Geneviève Gagnon, President, La fourmi bionique Inc.
Marc Lafleur, CEO & Co-Founder, truLOCAL

16:30

Omnichannel – Beyond the Buzzword
  1. The seamless and contactless experience
  2. Holistic approach to marketing, production, payments, and distribution
  3. What are the gains for customers?
  4. How to repurpose existing business infrastructures?

16:30

Driving Digital-First Retail Marketing
  1. Rethinking strategy
  2. Redesigning marketing and messaging to be digital-first
  3. Is digital marketing outspending conventional?
Alexi Coffey, Co-Founder & COO, Steward

17:00

End of the day
....

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